Terms of Service

Last updated 13 Oct 2026

Draft for legal review. This document is not yet in force.

These terms apply when you use Oya Stars, the Telegram bot @oyastarsbot ("Oya Stars", "we", "us"), to buy Telegram Stars, Telegram Premium or prepaid Star Giveaways and pay with M-Pesa, and when you take part in the Oya Stars Affiliate Program. By placing an order or using the Affiliate Program you agree to these terms. Please also read our Privacy Policy.

1. Who we are

Oya Stars is operated by [TO CONFIRM: legal name of the business or person], [TO CONFIRM: registration number, if any], [TO CONFIRM: physical or postal address], Kenya. You can reach us through @apefix on Telegram or at [TO CONFIRM: contact email].

Oya Stars is an independent service. We are not part of, endorsed by or affiliated with Telegram, Fragment or Safaricom. Telegram Stars, Telegram Premium and Star Giveaways are Telegram products. We buy them for you through Fragment, Telegram's official platform, and have them delivered to the Telegram account or chat you choose.

2. Who may use Oya Stars

You must be at least 18 years old and able to make a payment from an M-Pesa account that you are allowed to use. You must also follow Telegram's own terms, including the Telegram Terms of Service and the Terms of Service for Telegram Stars.

We may decline an order, pause an account or stop offering the service to anyone, for example to prevent fraud or misuse, or when a provider we rely on refuses a transaction.

3. Orders and prices

• Prices are shown in Kenyan shillings (KES) before you pay. The price on your order summary is the total we charge for that order.
• A price is held for the time shown on the order summary. If you don't pay in time, the order expires and you can start a new one at the current price.
• M-Pesa may charge its own fees under your M-Pesa tariff. Those are between you and Safaricom.
• Any savings we mention compare our price with the price of the same Stars bought inside Telegram's apps. They are a guide only; prices in Telegram's apps vary by device, store and time.
• We set limits on order size, on the amount per day, and on how often you can order or request M-Pesa prompts. The bot tells you when a limit applies. Repeatedly ignoring or cancelling M-Pesa prompts can pause new prompts for a while.
• Not every product, package or amount is always available. We may withdraw or change what we offer at any time; this doesn't affect an order you have already paid for.

4. Paying with M-Pesa

You pay by approving the M-Pesa prompt the bot sends to the number you choose. An order counts as paid only after M-Pesa confirms the payment to us. Please don't send money to us any other way; we can't match it to an order.

Our M-Pesa payments are processed by [TO CONFIRM: payment provider's legal name] ("Nexus Pay"). Refunds and Affiliate Program payouts are sent through [TO CONFIRM: payout provider's legal name] ("PayHero", "FinoQ").

5. The recipient is your responsibility

When you buy for someone else, you give us their Telegram username. Check it carefully. We show you the account Telegram finds before you pay, and we deliver to exactly that account.

• Delivered Stars, Premium and Star Giveaways cannot be reversed, moved to another account or refunded, including when they were sent to a wrong username you gave us.
• Telegram Premium can only be given to a personal account that doesn't already have Premium.
• A prepaid Star Giveaway is delivered to the channel or group you choose. Starting the giveaway, its settings and the choice of winners are handled by Telegram, and you or the chat's admins must launch it from Telegram.

6. Delivery

Most orders are delivered within minutes of M-Pesa confirming payment, but delivery depends on Telegram, Fragment and the TON network, so it can take longer. The bot tells you when an order is delayed, and you can follow every order under My Orders.

If we can't deliver a paid order, we tell you, and we refund you as described below.

7. Refunds

• If we don't deliver an order you paid for, we refund the amount M-Pesa confirms you paid, to the M-Pesa number that paid. We aim to send the refund within [TO CONFIRM: number] business days of telling you the order wasn't delivered.
• Once an order is delivered, it can't be refunded (see section 5).
• An order you didn't pay for, or whose M-Pesa payment failed or was cancelled, has nothing to refund.
• If you think something has gone wrong with a payment or delivery, contact @apefix with your order code. Your M-Pesa receipt helps us find the payment quickly.

8. Affiliate Program

After your first delivered order, you get a personal referral link in the bot.

• Who counts as your referral: a person who opens Oya Stars for the first time through your link. They stay your referral for as long as the Affiliate Program runs. You can't refer yourself, and a person who used Oya Stars before opening your link isn't your referral.
• What you earn: a share of our fee on each delivered order your referrals pay for with M-Pesa. The current share is shown in the Affiliate Program screen in the bot. You earn nothing on orders that are not delivered or are refunded.
• When earnings become available: each earning is pending for a holding period after delivery, then becomes available. The holding period and the minimum amount you can withdraw are shown in the bot.
• Withdrawals: when withdrawals are open, you can withdraw your available balance by M-Pesa to the number that last completed a payment on your Telegram account. Withdrawals are limited to one per 24 hours and to the maximum amount shown in the bot. Your first withdrawal and larger withdrawals are checked by our team before they are sent. A newly changed payout number may be held for a short time before it can receive a withdrawal.
• Misuse: we may cancel earnings and refuse withdrawals that come from fraud, fake or duplicate accounts, self-referral, spam or any attempt to game the program. We may also close an affiliate account for these reasons.
• Changes: we may change the share, the holding period, the limits, or end the Affiliate Program. Changes apply to orders delivered after the change. Available earnings you had before the program ends can still be withdrawn, under the rules in force when the program ends, for [TO CONFIRM: period, e.g. 90 days].

Earnings are a reward for referrals. They are not a deposit, a wallet or a balance you can spend in the bot.

9. Messages from us

The bot sends you messages about your orders, payments, refunds and Affiliate Program earnings. We may also send occasional announcements about Oya Stars. You can stop all messages by blocking the bot; you can then no longer receive updates about orders in progress. Joining our news channel @oyastars is optional.

10. Service availability

We try to keep Oya Stars available at all times, but we don't promise that. We may pause sales or parts of the service for maintenance, a fault, a provider's outage or to protect customers. While sales are paused, orders that are already paid are still delivered or refunded.

11. Our responsibility to you

We are responsible for delivering what you paid for, to the account you chose, or refunding you as these terms say. As far as the law allows, we are not responsible for:

• losses caused by a wrong username, chat or M-Pesa number that you gave us;
• delays or failures caused by Telegram, Fragment, Safaricom, our payment providers, the TON network, or events outside our reasonable control;
• how Telegram, a channel or group, or anyone else uses Stars, Premium or a giveaway after delivery;
• indirect losses, such as lost profits or lost opportunities.

As far as the law allows, our total responsibility for any order is limited to the amount you paid for it. Nothing in these terms takes away rights you have under Kenyan law, including the Consumer Protection Act, 2012, that can't be excluded by agreement.

12. Changes to these terms

We may update these terms. The date at the top shows the latest version. If a change matters to you, we will tell you in the bot before it applies. Orders paid before a change stay under the terms in force when you paid.

13. Law and disputes

These terms are governed by the laws of Kenya. If you have a complaint, please contact @apefix first so we can try to resolve it. If we can't, either of us may take the dispute to the courts of Kenya [TO CONFIRM: preferred forum or dispute process, if any].

14. Contact

Questions about these terms: @apefix on Telegram, or [TO CONFIRM: contact email].